
Check availability
Your day at sea starts here
Chat with MAVI on WhatsApp to check your date and plan your private experience. You can also send an enquiry form if you prefer.
Availability enquiry form
Direct contact
Let’s plan your experience
Tell us your preferred date, destination and number of guests. Our team will help you with availability and a quote. English and Spanish assistance, 9:00 a.m.–9:00 p.m. Cartagena time.
- WhatsApp+57 310 587 6696
- Emailinfo@mavicolombia.com
- LocationDeparture marina: El Bosque, Cartagena
Availability enquiry form
Before booking Mavi Soul
The rate includes the private catamaran, captain and crew, fuel, ice, taxes and dock fees.
Drinking water and other beverages are not included. Food, bar service, DJ and photography are optional extras quoted separately.
After availability and your quote are confirmed, a 50% advance payment is required to reserve. Sending an enquiry does not confirm a booking.
Departure is from the marina in El Bosque, Cartagena. Arrive 30 minutes before the scheduled departure. Your confirmation will include the meeting point and itinerary.
WhatsApp assistance in English and Spanish, 9:00 a.m.–9:00 p.m. Cartagena time.
Payment, cancellation and sailing conditions
- Payments
- A 6% surcharge applies to each debit card, credit card or payment-link transaction.
- Cancellation more than 90 days in advance
- 100% of the reservation value is refunded, less bank charges and applicable taxes, if any.
- Cancellation 60–90 days in advance, inclusive
- 25% of the total boat payment and 100% of additional services are refunded.
- Cancellation 59 days or less in advance
- No refund applies.
- Red-flag maritime restrictions
- If a DIMAR Port Authority red-flag restriction prevents the outing, you may request rescheduling or a refund of the boat rental. Food, beverages, sound and other extras are refunded at 50%. Refunds may take up to 10 business days.
- Force majeure
- Supporting evidence is required. Only rescheduling is available.
- Schedule changes and late arrival
- Request schedule changes at least 48 hours in advance; they require availability and approval and may change the itinerary. The rental ends at the confirmed time even if passengers arrive late. If availability permits, MAVI may start counting the rental time when all passengers are onboard.
- Early finish and itinerary
- No refund applies if you choose to finish early. The captain may change the route or itinerary according to weather conditions.
- Onboard rules
- Fireworks and flammable items are prohibited. Smoking is prohibited; electronic smoking devices are permitted.
- Operational issues preventing departure
- MAVI will try to provide a vessel with similar characteristics. If this is not possible, the amount paid will be refunded. The company assumes no additional compensation.
