
Frequently asked questions
Before you book
Everything you need to know about sailing with MAVI. If you do not find your question, contact us directly.
Frequently asked questions by category
Booking and payments
Your Mavi Soul quote depends on the destination, date, duration and number of guests. The Cartagena Bay, Rosario Islands and Cholón pages show reference rates and their conditions. Share your group details to receive a quote and confirm availability.
Mavi Soul
Mavi Soul accommodates up to 50 guests in Cartagena Bay and up to 40 guests on trips to the islands. The team confirms the suitable option for each group.
Yes. Mavi Soul has an onboard jacuzzi. It is a private experience for each group; MAVI confirms availability according to the date, destination and number of guests.
Mavi Soul is a 61-foot private catamaran: it sails on two parallel hulls. A monohull yacht sails on one hull; by contrast, the wider platform of a catamaran usually provides a steadier and more comfortable experience for groups, along with more generous indoor and social spaces. Luxury is not defined by the number of hulls, but by the design, finishes and onboard service. Mavi Soul combines the comfort of a catamaran with an air-conditioned indoor lounge, generous social spaces and an onboard jacuzzi.
The indoor areas are air-conditioned and include cabins and a bathroom. The catamaran also has a professional JL sound system.
Destinations
Day trips are planned around one destination. Share your date and group details so we can confirm the available option.
Trips to Rosario Islands and Cholón are full-day outings. Share your date and number of guests so the team can confirm the available sailing plan.
Cartagena Bay outings are available from two hours. The team can help you choose the duration that best suits your occasion.
Yes. Mavi Soul is available as a private charter for groups who wish to sail from Cartagena to Rosario Islands. These are full-day outings. Share your preferred date and number of guests so MAVI can confirm availability and the suitable sailing plan.
Cholón is an option for groups who want to celebrate and spend time together at sea. The team can guide you on the route according to your date and occasion.
Sailing and safety
The rate includes the private catamaran, captain and crew, fuel, ice, taxes and dock fees. Drinking water and other beverages are not included. Food, bar service, DJ and photography are optional extras quoted separately.
If a DIMAR Port Authority red-flag restriction prevents the outing, you may request rescheduling or a refund of the boat rental. Food, beverages, sound and other extras are refunded at 50%. Refunds may take up to 10 business days.
The main deck has limitations for wheelchair access. The crew can assist guests with reduced mobility. Share your needs before booking so access and assistance can be coordinated.
Food and beverages
Yes. Food and beverages are permitted onboard. If you would like MAVI to coordinate bar or food service, request it at least 48 hours in advance.
Yes. Menu and chef options can be coordinated in advance as an additional service.
MAVI can coordinate menu and chef options as an additional service when requested in advance. The team confirms whether the option suits the date, itinerary and experience conditions before providing a quote.
Tailored experiences
Yes. MAVI can coordinate options such as décor, DJ, photography, video, drone and catering, subject to quotation and availability.
Yes. MAVI organizes private Mavi Soul experiences for corporate events. The team can shape the proposal according to the date, group size, destination and required services, subject to quotation and availability.
Mavi Soul has seating for 50 guests across the boat’s existing furniture. Cocktail-style gatherings can accommodate up to 50 guests, with access to both kitchens, the upper-deck grill and the boat’s amenities. Ceremonies can accommodate up to 50 guests. The forward area of the upper deck can be decorated for the occasion; the setup and décor are coordinated in advance. These configurations do not change the passenger limit for each route: up to 50 guests in Cartagena Bay and up to 40 guests on island and Cholón outings.
The boat has a 27 kVA Caterpillar generator and a 110 V electrical supply. Before bringing equipment, confirm its connection requirements with MAVI.
Availability
You can share the date, number of guests and occasion through the form or WhatsApp. The MAVI team confirms the available options before booking.
Boarding may take place at different piers in Cartagena depending on your booking and operational arrangements. Your confirmation will specify the pier, meeting point and boarding time. Arrive 30 minutes before the stated time. Check these details before travelling to the pier. If you booked through an agency, confirm the instructions for your trip with that agency.
WhatsApp assistance in English and Spanish, 9:00 a.m.–9:00 p.m. Cartagena time.
Booking and payment
After availability and your quote are confirmed, a 50% advance payment is required to reserve. Sending an enquiry does not confirm a booking.
Once availability and the plan are confirmed, the MAVI team will share the relevant payment terms before you make a decision.
MAVI Colombia operates Mavi Soul. This is our official website for direct bookings. You can also book through independent travel agencies, whose prices, packages and booking conditions may vary.
You can book Mavi Soul directly with MAVI Colombia or through independent travel agencies. Each booking channel may offer different packages and commercial terms. When comparing quotes, check the date, departure time, duration, group size, included services and applicable charges. Your quote and booking confirmation set out the terms for your purchase.
Payments: For instant online bookings, the exclusive 5% web benefit applies to the charter and additional-hours subtotal. The 50% deposit is calculated on the discounted total with no payment surcharge; MAVI covers the payment platform cost. Manual debit-card, credit-card or payment-link transactions made outside the instant online booking flow are subject to a 6% surcharge per transaction. Cancellation more than 90 days in advance: 100% of the reservation value is refunded, less bank charges and applicable taxes, if any. Cancellation 60–90 days in advance, inclusive: 25% of the total boat payment and 100% of additional services are refunded. Cancellation 59 days or less in advance: No refund applies.
Private charter quotes
Contact MAVI on WhatsApp or use the enquiry form with your preferred date, number of guests and destination. The team will check availability and prepare a quote for Mavi Soul. After availability and your quote are confirmed, a 50% advance payment is required to reserve. Sending an enquiry does not confirm a booking.
The final quote depends on the date, destination, duration, number of guests and any additional services. The reference rates shown on the website are for the entire private catamaran under the stated conditions, not individual tickets. Share your plans with MAVI to confirm the total for your group before booking.
The Mavi Soul offer on this website is a private charter: the entire catamaran is reserved for your group. It is not an individual-ticket shared tour. Tell MAVI whether you are interested in Cartagena Bay, the Rosario Islands or Cholón so the team can confirm the option for your date and group.
Plan your day
Do you have another question?
Write to us on WhatsApp and we will reply directly, without long forms.